Contact information

At Steeped Tea & Tisanes, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, make a purchase, or interact with our services.

By using our website or purchasing from us, you agree to the practices described below.

1. Who We Are

Steeped Tea & Tisanes is a South African tea and tisanes business offering loose-leaf teas, herbal infusions, teaware, and mindful experiences such as workshops and tea ceremonies.

This policy applies to all interactions with our website, online store, events, and communications.

2. Information We Collect

We collect personal and non-personal information to provide you with the best possible experience.

a. Personal Information

When you visit or make a purchase from our store, we may collect:

  • Your name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely through third-party payment gateways)

  • Order history and preferences

b. Automatically Collected Information

When you browse our store, we also automatically receive:

  • Your IP address

  • Browser type and device information

  • Cookies and similar technologies that help us understand your preferences and improve our site

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate about your purchases, events, or support requests

  • Improve our products, services, and website experience

  • Send updates, offers, or newsletters (only with your consent)

  • Comply with legal and tax obligations

We will never sell or rent your personal data to third parties.

4. Consent

By providing personal information to complete a transaction, verify your card, or arrange delivery, you consent to our collecting and using it for that specific purpose.
If we request your information for marketing or newsletters, we’ll ask for your explicit consent — and you can withdraw it at any time.

To withdraw consent, simply email us at [insert email address].

5. Sharing Your Information

We may share your information with trusted service providers who help us operate our store, such as:

  • Payment processors (e.g., Shopify Payments, PayFast, Yoco)

  • Courier companies for order delivery

  • Email or marketing platforms for communication

These third parties only access your data to perform their specific functions and are required to protect it.

We may also disclose your information if required by law.

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy — typically:

  • Order and billing information: retained for up to 5 years (as required by South African law)

  • Marketing information: retained until you unsubscribe or request deletion

7. Security

We take reasonable precautions to protect your information from loss, misuse, or unauthorized access.
Your payment information is encrypted through SSL (Secure Socket Layer) and processed securely by third-party payment gateways — we never store your full card details.

8. Cookies

We use cookies to:

  • Keep your shopping cart active

  • Remember your preferences

  • Understand how visitors use our site

You can disable cookies through your browser settings, but this may affect site functionality.

9. Your Rights (POPIA & GDPR)

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or outdated data

  • Withdraw consent for marketing or data processing

  • Request deletion of your data (unless required by law to retain it)

To exercise these rights, contact us at [insert email address].

10. Third-Party Links

Our website may contain links to external sites (e.g., social media, partners).
We are not responsible for the privacy practices of other websites, and we encourage you to read their policies.

11. Email and Marketing Communication

If you opt in to receive our newsletter or updates, we may send you emails about new products, events, or promotions.
You can unsubscribe at any time by clicking the “unsubscribe” link in any email or by contacting us directly.

12. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a new effective date.
Your continued use of our website after any changes indicates acceptance of the updated terms.

13. Contact Us

If you have questions, concerns, or requests about your personal information or this Privacy Policy, please contact us at:

📧 info@steeped.co.za
📍 6 Ray Champion Street, Rayton, Bloemfontein.

We’ll respond as calmly and promptly as we can — your trust and peace of mind matter deeply to us. 🍵