Refund policy

Refund & Return Policy

This Refund Policy applies to all purchases made through Steeped (“we”, “our”, “us”). By placing an order, you agree to the terms below.

1. Returns and Exchanges

• For perishable items (teas and tisanes), returns are not accepted once opened.

• For teaware and accessories, returns are accepted only for defective or damaged items, reported within 7 days of delivery.

• Returned items must be unused, in original packaging, and accompanied by proof of purchase.

2. Workshops and Events

• Cancellations made more than 72 hours before the event are eligible for a full refund or credit.

• Cancellations made within 72 hours are non-refundable, but the booking may be transferred to another participant.

3. Refund Process

• Refunds are processed to the original method of payment within 5–7 business days of approval.

• We reserve the right to inspect returned items before issuing a refund.

• Shipping fees are non-refundable unless the return is due to an error on our part.

4. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery at info@steeped.co.za with photos and your order number.

5. Contact

For questions or assistance regarding refunds, please contact:
Email: info@steeped.co.za
Phone: 0711944020