Shipping policy

At Steeped Tea & Tisanes, we take great care to ensure your order arrives safely and promptly — so you can enjoy your tea moments with ease and peace of mind.

This policy explains how we handle shipping, delivery, and order fulfillment.

1. Order Processing

  • Orders are processed within 2–4 business days (Monday to Friday), excluding public holidays.

  • Once your order has been packed and shipped, you’ll receive a confirmation email with tracking details.

  • If there is a delay due to stock availability or other reasons, we’ll contact you directly.

2. Shipping Rates & Delivery

  • Shipping rates are calculated at checkout based on your delivery location and parcel weight.

  • We currently deliver within South Africa via trusted courier partners.

  • Delivery usually takes 2–5 business days for major cities and 5–7 business days for outlying areas.

  • We unfortunately cannot guarantee specific delivery dates, but we’ll always do our best to ensure timely delivery.

3. Local Collection (if applicable)

If you’re based in Bloemfontein or nearby, you may choose to collect your order in person at our store or café.
You’ll receive an email when your order is ready for collection.

4. Packaging & Care

Every order is packed with intention — using eco-conscious materials where possible.
We aim to reduce waste while keeping your teas and teaware protected and beautifully presented.

5. Shipping Errors or Delays

Once your parcel is handed to the courier, delivery times are beyond our control.
However, if your parcel is delayed, damaged, or missing, please contact us and we’ll gladly assist by liaising with the courier on your behalf.

Email: [insert email address]

6. Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, please notify us within 7 days of receiving it.
Provide your order number and a photo of the issue so we can resolve it promptly through a replacement, exchange, or refund — as outlined in our Refund Policy.

7. Undeliverable or Returned Parcels

If a parcel is returned to us due to an incorrect address or failure to collect, we’ll contact you to arrange redelivery.
Additional shipping charges may apply for resending.

8. International Shipping (Future Plans)

At this stage, we only deliver within South Africa.
We are exploring international shipping options for our teas and teaware — updates will be shared once available.

9. Contact Us

For any shipping questions or order updates, please reach out:
📧 info@steeped.co.za
We’re here to help and will always handle your inquiry with care and understanding. 🍵